سياسة الاسترداد

Last Updated: 11\11\2025

Thank you for choosing Nada Zaki’s Relationship Solutions.
We are committed to delivering high-quality guidance, products, and support.
Please review our refund and return conditions carefully before purchasing.

1. Physical Products (Books / Printed Materials)

We accept returns only if the item is:

  • Unused

  • In the same condition you received it

  • In the original packaging

Return request must be submitted within 3 days of delivery.

The customer is responsible for:

  • Return shipping fees

  • Any additional courier costs

Once the item is received and inspected, we will notify you regarding approval.
If approved, the refund will be issued to the original payment method.

2. Digital Products (E-books, PDF Guides, Audio, Tools)

Because digital files are delivered instantly and cannot be “returned,”
all digital product purchases are final and non-refundable.

Please make sure you review product details carefully before completing checkout.

3. Online Courses (Now or in the Future)

All online course sales are final.
Access to course content cannot be canceled or reversed once granted.
Therefore, no refunds are provided for courses after purchase.

If you experience technical issues accessing your course, we will assist you promptly.

4. Coaching Sessions & Appointments

Your session time is reserved exclusively for you.
Because of this, we maintain a clear scheduling policy:

  • Sessions are non-refundable.

  • Rescheduling requires 24+ hours notice prior to your appointment.

  • If you miss your session or cancel late, the session fee is forfeited.

We appreciate your respect for time, boundaries, and energy—both yours and ours.

5. Order Cancellations

Orders cannot be canceled after they are:

  • Shipped (for physical products)

  • Delivered (for digital products)

  • Confirmed (for coaching sessions or courses)

If you need assistance, contact us as soon as possible after placing your order.

6. Damaged or Incorrect Orders

If you receive a damaged or wrong item, please contact us within 24 hours of delivery with:

  • Order number

  • Clear photos of the item and packaging

We will resolve the issue with care and priority.

7. Contact Us

For support, questions, or refund inquiries, contact us at:

Email: love@thenadazaki.com
Website: Nada Zaki’s Relationship Solutions